User (UX) Researcher

Job description


At Proton, we envision an internet where privacy is the default, and we’re building ways to help all people secure their digital lives and take control of their data. ProtonMail was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). And since its inception, the company has grown at a fast pace and today has over 40 million users.

Our principal product, ProtonMail, is the world’s largest secure email service. Our second product, ProtonVPN, is one of the world’s most popular VPN services. Our vision is to build an internet platform for the protection of digital rights, and we are also developing additional products, including ProtonCalendar, ProtonDrive, and more to come.

Our users include New York Times journalists, some of the world’s largest corporations, and millions of ordinary citizens. The world is adopting our products at an accelerating pace. Whether it’s in New York, or at the front lines of the global struggle for freedom and democracy in Hong Kong, Belarus, and Myanmar, the work we do saves lives and is transforming the world. Our team is diverse and dynamic, representing over 30 different nationalities, with offices in Geneva, Zurich, Prague, London, Vilnius, Skopje, and Taipei, employing people around the world.

Proton is a mission driven company. We’re deeply committed to enabling freedom online and ensuring the internet serves the interests of all people. Our technologies provide trusted ways for people to be secure online and in control of their information at all times. The world is adopting our products at an accelerating pace. Help us bring it from tens of millions of users, to billions of users. We’re creating one of the world’s most impactful tech companies.

Purpose of the role

Our growing Product Experience team is looking for a talented User (UX) Researcher. Proton is investing in user-centered design, which is why we are looking for motivated individuals who can ensure our products reflect best UX practices, address our users' pain points, and meet the company's business objectives. The team currently consists of eight Product Designers, 1 User Researcher, 1 UX writer and 1 Web Designer. We are eager to find someone who will help them make better UX decisions by integrating user research findings into the design process.

You will have the opportunity to help us build the foundation of our future product suite and take an important role in building the company’s design function. If you enjoy fast-paced and challenging work in a mission- and value-driven environment, this role is for you!


What you will do

  • Contribute to building a UX Research function by bringing best practices and collaborating with others
  • Be a hands-on contributor by applying a variety of quantitative (generative) and qualitative (evaluative) methods
  • Translate insights into actionable product recommendations
  • Test design solutions to ensure we’re solving users’ top needs as we evolve our products
  • Collaborate with design, product, marketing, analytics teams to influence product design and innovation
  • Be an advocate at Proton for user-centered design
  • Develop the organization's mastering of key behavioral and cognitive patterns

Job requirements

  • Between 3 and 5 years of hands-on experience in conducting qualitative and quantitative user research for an international consumer-facing Software as a Service solution or for a well-established research agency (be ready to present an existing use case)
  • Master's degree in behavioral science, human-computer interaction/design, psychology, human factors, or any related field
  • Proven track record of research output leading to statistically significant increases in performance
  • Experience using research methods at different stages of a design process
  • Excellent communication and presentation skills in English
  • Experience establishing and analyzing UX metrics
  • Experience facilitating workshops/co-creation exercises
  • Experience working with a software development cycle would be considered a plus


Why you should join Proton

  • We work on interesting, challenging problems every day. There is never a dull moment.
  • Our startup culture means everyone’s opinion matters. You can have a significant impact.
  • Our rapid growth means there are many opportunities for advancement.
  • The chance to do something meaningful. ProtonMail protects dissidents, journalists, and activists. Our work saves lives.
  • Be part of something bigger. Millions of people and businesses around the world have embraced our idea of an Internet where privacy and security are the default. Join the privacy revolution that is changing the world.



ProtonMail uses the Recruitee recruitment platform for a more effective hiring process and a better candidate experience. Your data will always be kept confidential and is not shared with any third parties. Keep in mind that you will receive emails from the email address careers@protonmail.recruitee.com or other addresses on the protonmail.recruitee.com domain.


Proton does not accept unsolicited resumes from any sources other than directly from a candidate. Proton will not pay a fee for any placement resulting from the receipt of an unsolicited offer, even in a situation when the relevant candidate is employed by Proton.