Senior UX Researcher

Job description

Our company

At Proton, we envision an internet where privacy is the default, and we’re building ways to help all people secure their digital lives and take control of their data.

ProtonMail was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). And since its inception, the company has grown at a fast pace and today has over 40 million users. Our principal product, ProtonMail, is the world’s largest secure email service. Our second product, ProtonVPN, is one of the world’s most popular VPN services. Our vision is to build an internet platform for the protection of digital rights, and we are also developing additional products, including ProtonCalendar, ProtonDrive, and more to come.

Proton users include leaders of the Hong Kong protest movement, New York Times journalists, some of the world’s largest corporations, and millions of ordinary citizens from over 180 countries. Our team is diverse and dynamic, representing over 30 different nationalities, with offices in Geneva, Zurich, Prague, Vilnius, Skopje, and Taipei.



Role description

Our growing Product Experience team is looking for a talented Senior UX Researcher. Proton is investing in user-centered design, which is why we are looking for motivated individuals who can ensure our products reflect best UX practices, address our users' pain points, and meet the company's business objectives. The team currently consists of six UX/UI Designers and is eager to find someone who will help them make better UX decisions by integrating UX research findings into the design process.

You will have the opportunity to help us build the foundation of our future product suite and take an important role in building the company’s design function. If you enjoy fast-paced and challenging work in a mission and value-driven environment, this role is for you!

What you will do

  • Plan, build and run the UX Research function as well as be a hands-on contributor
  • Lead the efforts to understand our users using a variety of quantitative and qualitative methods
  • Translate insights into actionable product recommendations
  • Test design solutions to ensure we’re solving users’ top needs as we evolve our products
  • Collaborate with design, product, marketing, analytics teams to influence product design and innovation
  • Be an advocate at Proton for user-centered design
  • Develop the organization's mastering of key behavioral and cognitive patterns

Job requirements

  • Between 3 and 5 years of hands-on experience in conducting qualitative and quantitative end-to-end UX research projects
  • Master's degree in behavioral science, human-computer interaction/design, psychology, human factors, or any related field
  • Proven track record of research output leading to statistically significant increases in performance
  • Experience using research methods at different stages of a design process
  • Excellent communication and presentation skills in English
  • Experience establishing and analyzing UX metrics
  • Experience facilitating workshops/co-creation exercises
  • Experience working with a software development cycle (ideally consumer-facing productivity SaaS for a global market) would be considered a plus


Why work at ProtonMail?

  • We work on interesting, challenging problems every day. There is never a dull moment.
  • Our startup culture means everyone’s opinion matters. You can have a significant impact.
  • Our rapid growth means there are many opportunities for advancement.
  • The chance to do something meaningful. ProtonMail protects dissidents, journalists, and activists. Our work saves lives.
  • Be part of something bigger. Millions of people and businesses around the world have embraced our idea of an Internet where privacy and security are the default. Join the privacy revolution that is changing the world.


ProtonMail is using the Recruitee recruitment platform for more effective hiring and better candidate experience. Your data will be kept confidential and not shared with any third parties. Keep in mind that you will receive emails from careers@protonmail.recruitee.com email or other addresses on the protonmail.recruitee.com domain.