Senior Infrastructure Project Manager

Job description

A better internet is possible, one that empowers people to choose how their personal information is used. This might seem daunting, or even impossible, but at Proton, building this better internet is what we do every day.

ProtonMail was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). Our first product, ProtonMail, is now the world’s largest encrypted email service. Subsequent Proton products, such as ProtonVPN, Proton Calendar, and Proton Drive, use end-to-end encryption that gives our users full control over how and with whom their data is shared.

Today, Proton is making privacy universally accessible to more than 50 million registered users, including journalists, some of the world’s largest organizations, and people in more than 180 countries. Our diverse and dynamic team is made up of more than 400 members representing over 30 different nationalities. While we are based in Geneva, Switzerland, we have offices in Zurich, Prague, London, Vilnius, Skopje, Taipei, and many more employees working remotely around the world.

New York Times journalists, some of the world’s largest corporations, and millions of ordinary citizens use our products so they can choose who, if anyone, sees their information. Join us at one of Europe’s fastest-growing companies to help us solve challenging problems and build new products that will reach hundreds of millions of people. We want to create more than just one of the world’s most impactful tech companies, we want to create a new internet that serves the interests of all people. We need you, your voice, your ideas, and your ambition to make it happen.

Purpose of the role

As Senior Infrastructure IT Project Manager, you will manage and lead enterprise-wide, cross-functional strategic projects which range from medium to large-scale with moderate to high risk, impact and complexity. You will join the infrastructure department composed of 6 teams of highly skills, dynamic and diverse people spread around the world. You will directly report to the head of the infrastructure department. You will direct the daily activities of team members and subcontractors on multiple projects to ensure they provide high quality, on time and on budget deliverables. As senior project managers, you will also develop the project management office.

Part of your role will also be devoted to Taipei Site Management. As site manager you will contribute to the development of the Taipei office, build a strong team culture and provide management support to local teams and managers. You will be the key contact of company management for all aspects related to the Taipei site, from budgeting to workforce, operations and financial planning.

What you will do

  • Direct large-scale, complex IT infrastructure projects that may involve multiple internal and external stakeholders
  • Develop the project charter, WBS, project plan, resource plan, risks and contingency plan
  • Lead the projects kick-off and coordination with the relevant stakeholders; represent the project in various governance and inter-department meetings
  • Build, lead, and coach multiple project teams throughout project lifecycles
  • Evaluate trade-offs between projects resources availability, cost, urgency, risks, and stakeholder return over investment
  • Ensure proper communication flow, knowledge transfer, documentation and lessons learned throughout project lifecycles
  • Ensure all projects adhere to project methodology compliance standards set by the company
  • Anticipate, clarify, and track requirements, deliverables, risks and issues, remove blockers, resolve minor challenges and escalate as appropriate
  • Develop the Project Management Offices regarding process, best practices, organizational understanding, PM materials
  • Share knowledge, and mentor others within the infrastructure department regarding small to medium project management
  • Play as site manager to build a strong team culture and provide management support to local teams and managers
  • Provide support to local teams and managers, provide and receive feedback for development of self and others
  • Contribute to build a positive culture in the office and serve as a role model for others to follow when complying with Proton's policies.
  • Be the privileged point of contact of company management for all aspects related to the site, from budgeting to workforce, operations and financial planning.
  • Collaborate closely with all operations teams (workplace, finance, people, legal).

Job requirements

  • Minimum of 10 years experience as a Project Manager within IT Infrastructure
  • Proven successful experience in managing large-scale, complex, cross-functional strategic IT projects, managing large international team
  • Good knowledge of agile, waterfall, lean, scrum project management methodologies, ability to identify dependencies, risks, issues and constraints
  • Good knowledge of IT infrastructure technologies (e.g. Virtualization, DC management, network, Storage, Kubernetes, Monitory, Security)
  • Curious, proactive, autonomous, strong analytical mindset and keen attention to details
  • Excellent communication, good listening skills, strong feedback culture
  • Decision-making, prioritization, conflict resolution and problem-solving skills.
  • Excellent proficiency in English and Mandarin, and able to prioritize multiple partners of the project from multiple countries.
  • Proven ability to deliver in a fast-changing environment

 Bonus points for

  • Certification in Project Management methodology
  • Certification in IT infrastructure technology
  • Leadership skills, able to ensure team cohesion and mentor/coach team members

Why you should join Proton

  • Be part of a movement - Proton is not just a product or service but a community-driven movement united by a shared vision of online freedom. Our services are open source, audited, and supported by community contributions. We give back to our community by maintaining core encryption libraries and by supporting other organizations furthering the same goals as us.

  • Work with smart and dedicated people - Our team is diverse, collaborative, and tight-knit with people coming from all walks of life, including many of the world’s top academic institutions and organizations, such as MIT, Harvard, Stanford, Caltech, Cambridge, and ETH.

  • Join a strong brand - Our encrypted email service - ProtonMail - has grown to be a staple of online security and privacy. Proton has been featured in multiple popular television and film productions, such as Mr. Robot, Knives Out, Sounds of Metal, and more.

  • Grow with us - We’re one of Europe’s fastest-growing startups, doubling in size every year. Our growth gives you limitless career and educational opportunities as well as the opportunity to work side-by-side with many world-leading experts in their fields.

  • Have your voice heard - We value your opinion and encourage you to speak up and share your ideas and thoughts. At Proton, no problem is someone else’s problem. We collectively strive to do the right thing and be the undisputed best in the world at everything we do.

Proton uses the Recruitee recruitment platform for a more effective hiring process and a better candidate experience. Your data will always be kept confidential and is not shared with any third parties. Keep in mind that you will receive emails from the email address or other addresses on the domain.

Proton does not accept unsolicited resumes from any sources other than directly from a candidate. Proton will not pay a fee for any placement resulting from the receipt of an unsolicited offer, even in a situation when the relevant candidate is employed by Proton.