Product Manager

Job description

At Proton, we envision an internet where privacy is the default, and we’re building ways to help all people secure their digital lives and take control of their data. ProtonMail was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). And since its inception, the company has grown at a fast pace and today has over 40 million users.

Our principal product, ProtonMail, is the world’s largest secure email service. Our second product, ProtonVPN, is one of the world’s most popular VPN services. Our vision is to build an internet platform for the protection of digital rights, and we are also developing additional products, including ProtonCalendar, ProtonDrive, and more to come.

Our users include New York Times journalists, some of the world’s largest corporations, and millions of ordinary citizens. The world is adopting our products at an accelerating pace. Whether it’s in New York, or at the front lines of the global struggle for freedom and democracy in Hong Kong, Belarus, and Myanmar, the work we do saves lives and is transforming the world. Our team is diverse and dynamic, representing over 30 different nationalities, with offices in Geneva, Zurich, Prague, London, Vilnius, Skopje, and Taipei, employing people across the world.

Proton is a mission driven company. We’re deeply committed to enabling freedom online and ensuring the internet serves the interests of all people. Our technologies provide trusted ways for people to be secure online and in control of their information at all times. The world is adopting our products at an accelerating pace. Help us bring it from tens of millions of users, to billions of users. We’re creating one of the world’s most impactful tech companies.

Purpose of the role

We are looking for Product Managers who will help lead the evolution of one of our existing products (ProtonMail, ProtonVPN, Proton Calendar, Proton Drive), or core platform, or one of our upcoming products. Product at Proton sits at the intersection of engineering, growth, data, and design. Your task first and foremost will be to grow daily active users by creating remarkable user experiences which are user-centric.

What you will do

  • Help lead the evolution and growth of one Proton product
  • Ensure the product experience is remarkably good and drives growth for our north star DAU, retention, and customer satisfaction metrics
  • Work with product designers to create remarkable UI and UX
  • Set high standards for quality and polish all product experiences
  • Work with the customer service team to ensure minimal user pain and ensure that customer needs are met
  • Ensure that we build the right features, in the right order
  • Drive product innovation, develop novel, game-changing product features
  • Set the pace for the team, and challenge us to achieve high velocity

Job requirements

  • A sense for good UX and love for design
  • While not mandatory, a technical background is recommended
  • Experience with both web and mobile platforms, particularly in the B2C context
  • Strong empathy for the customer, user-centric mindset, unwillingness to lower standards
  • Experience working closely with designers and engineers
  • Strong leadership skills, a proven ability to motivate, persuade, and drive teams
  • Strong organizational skills and ability to work efficiently and to delegate appropriately
  • A desire to be a leader, combined with a strong work ethic of going above and beyond to make things happen.

Why you should join Proton

  • We work on interesting, challenging problems every day. There is never a dull moment.
  • Our startup culture means everyone’s opinion matters. You can have a significant impact.
  • Our rapid growth means there are many opportunities for advancement.
  • The chance to do something meaningful. ProtonMail protects dissidents, journalists, and activists. Our work saves lives.
  • Be part of something bigger. Millions of people and businesses around the world have embraced our idea of an Internet where privacy and security are the default. Join the privacy revolution that is changing the world.

ProtonMail uses the Recruitee recruitment platform for a more effective hiring process and a better candidate experience. Your data will always be kept confidential and is not shared with any third parties. Keep in mind that you will receive emails from the email address or other addresses on the domain.

Proton does not accept unsolicited resumes from any sources other than directly from a candidate. Proton will not pay a fee for any placement resulting from the receipt of an unsolicited offer, even in a situation when the relevant candidate is employed by Proton.