Product Director

Job description

Our company:

At Proton, we envision an internet where privacy is the default, and we’re building ways to help all people secure their digital lives and take control of their data. ProtonMail was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). And since its inception, the company has grown at a fast pace and today has over 40 million users.

Our principal product, ProtonMail, is the world’s largest secure email service. Our second product, ProtonVPN, is one of the world’s most popular VPN services. Our vision is to build an internet platform for the protection of digital rights, and we are also developing additional products, including ProtonCalendar, ProtonDrive, and more to come.

Proton users include leaders of the Hong Kong protest movement, New York Times journalists, some of the world’s largest corporations, and millions of ordinary citizens from over 180 countries. Our team is diverse and dynamic, representing over 30 different nationalities, with offices in Geneva, Zurich, Prague, Vilnius, Skopje, and Taipei. We're also considering future potential office locations such as London and Barcelona.


About the position:

We are looking for Product Directors who will help lead the evolution of one of our existing products (ProtonMail, ProtonVPN, Proton Calendar, Proton Drive), or core platform, or one of our upcoming products. Product at Proton sits at the intersection of engineering, growth, data, and design. Your task first and foremost will be to grow daily active users by creating remarkable user experiences which are user-centric.



What you will do:

  • Have end-to-end responsibility over one Proton product
  • Contribute towards Proton’s overall product strategy, beyond one product
  • Ensure the product experience is remarkably good and drives growth for our north star DAU, retention, and customer satisfaction metrics
  • Work with product designers to create remarkable UI and UX
  • Set high standards for quality in product experiences
  • Work with customer service team to ensure minimal user pain and ensure that customer needs are met
  • Ensure that we build the right features, in the right order
  • Drive product innovation, develop novel, game-changing product features
  • Set the pace for the team, and challenge us to achieve high velocity

Job requirements


  • At least 7 years of experience in product
  • Applicants must have experience working in B2C technology
  • Experience building and managing high-performing teams
  • Ability to be hands-on and thrive in a fast-paced environment
  • Analytical, data-driven mindset
  • While not mandatory, a technical background is recommended
  • Experience working closely with designers and engineers
  • Experience with both web and mobile platforms, particularly in the B2C context
  • Strong empathy for the customer, user centric mindset, and an unwillingness to lower standards
  • A strong innate sense for good UX, with a love for design
  • A desire to be a leader, combined with a strong work ethic of going above and beyond to make things happen

Why you should join Proton:

  • We work on interesting, challenging problems every day. There is never a dull moment.
  • Our startup culture means everyone’s opinion matters. You can have a significant impact.
  • Our rapid growth means there are many opportunities for advancement.
  • The chance to do something meaningful. Proton products protect dissidents, journalists, and activists. Our work saves lives.
  • Be part of something bigger. Millions of people and businesses around the world have embraced our idea of an Internet where privacy and security are the default. Join the privacy revolution that is changing the world.

ProtonMail uses the Recruitee recruitment platform for a more effective hiring process and a better candidate experience. Your data will always be kept confidential and is not shared with any third parties. Keep in mind that you will receive emails from the email address careers@protonmail.recruitee.com or other addresses on the protonmail.recruitee.com domain.