IT Support Specialist

Job description

A better internet is possible, one that empowers people to choose how their personal information is used. This might seem daunting, or even impossible, but at Proton, building this better internet is what we do every day.

Proton was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). Our first product, ProtonMail, is now the world’s largest encrypted email service. Subsequent Proton products, such as ProtonVPN, Proton Calendar, and Proton Drive, use end-to-end encryption that gives our users full control over how and with whom their data is shared.

Today, Proton is making privacy universally accessible to more than 50 million registered users, including journalists, some of the world’s largest organizations, and people in more than 180 countries. Our diverse and dynamic team is made up of more than 400 members representing over 30 different nationalities. While we are based in Geneva, Switzerland, we have offices in Zurich, Prague, London, Vilnius, Skopje, Taipei, and many more employees working remotely around the world.

New York Times journalists, some of the world’s largest corporations, and millions of ordinary citizens use our products so they can choose who, if anyone, sees their information. Join us at one of Europe’s fastest-growing companies to help us solve challenging problems and build new products that will reach hundreds of millions of people. We want to create more than just one of the world’s most impactful tech companies, we want to create a new internet that serves the interests of all people. We need you, your voice, your ideas, and your ambition to make it happen.

Purpose of the role

We operate our own private cloud infrastructure, which is distributed across multiple data centers. This infrastructure, built primarily on open-source technology, is doubling every year, and requires 24/7 operation.

  • You have strong communication skills and you like supporting users

  • You are curious about commonly-used computer systems and tools, and can use them autonomously

  • You enjoy working as part of a diverse and international team

As an IT support specialist, you will be responsible for helping internal users with any technical challenges they may experience. You will help to troubleshoot computers and tool issues, provide guidance to users, and administer a variety of corporate services in close collaboration with multiple teams.

What you will do:
  • Deliver excellent customer service support to Proton employees

  • Assist internal users in troubleshooting issues with common end-users devices, printers, video-conferencing, or with network issues

  • Support internal users in troubleshooting and configuring business applications, and production and collaboration tools

  • Perform triage for internal IT tickets

  • Support internal users with corporate access management requests

  • Manage corporate IT tools

  • Gather business requirements for developing internal IT services

  • Manage asset inventory

Job requirements

  • First hand experience of managing end-user devices (e.g. Linux, macOS, and Windows devices)
  • Knowledge of computer hardware architecture

  • Understanding of AGILE/SAFE methodology

  • Knowledge in Atlassian Jira/Confluence administration

  • Good communication skills in a multicultural environment

  • Work proficiency in English

Bonus points for

  • Experience of large-scale end-users’ device management and automation

  • Experience with video-conferencing and collaboration solutions

  • Scripting experience in Python and/or Bash

  • Experience in IT security

Why you should join Proton

  • Be part of a movement - Proton is not just a product or service but a community-driven movement united by a shared vision of online freedom. Our services are open source, audited, and supported by community contributions. We give back to our community by maintaining core encryption libraries and by supporting other organizations furthering the same goals as us.
  • Work with smart and dedicated people - Our team is diverse, collaborative, and tight-knit with people coming from all walks of life, including many of the world’s top academic institutions and organizations, such as MIT, Harvard, Stanford, Caltech, Cambridge, and ETH.
  • Join a strong brand - Our encrypted email service - ProtonMail - has grown to be a staple of online security and privacy. Proton has been featured in multiple popular television and film productions, such as Mr. Robot, Knives Out, Sounds of Metal, and more.
  • Grow with us - We’re one of Europe’s fastest-growing startups, doubling in size every year. Our growth gives you limitless career and educational opportunities as well as the opportunity to work side-by-side with many world-leading experts in their fields.
  • Have your voice heard - We value your opinion and encourage you to speak up and share your ideas and thoughts. At Proton, no problem is someone else’s problem. We collectively strive to do the right thing and be the undisputed best in the world at everything we do.

Proton uses the Recruitee recruitment platform for a more effective hiring process and a better candidate experience. Your data will always be kept confidential and is not shared with any third parties. Keep in mind that you will receive emails from the email address or other addresses on the domain.

Proton does not accept unsolicited resumes from any sources other than directly from a candidate. Proton will not pay a fee for any placement resulting from the receipt of an unsolicited offer, even in a situation when the relevant candidate is employed by Proton.