IT Operation Manager

Job description

At Proton, we envision an internet where privacy is the default, and we’re building ways to help all people secure their digital lives and take control of their data.ProtonMail was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). And since its inception, the company has grown at a fast pace and today has over 40 million users. Our principal product, ProtonMail, is the world’s largest secure email service. Our second product, ProtonVPN, is one of the world’s most popular VPN services. Our vision is to build an internet platform for the protection of digital rights, and we are also developing additional products, including ProtonCalendar, ProtonDrive, and more to come.Proton users include leaders of the Hong Kong protest movement, New York Times journalists, some of the world’s largest corporations, and millions of ordinary citizens from over 180 countries. Our team is diverse and dynamic, representing over 30 different nationalities, with offices in Geneva, Zurich, Prague, Vilnius, Skopje, and Taipei.

Role description

We operate our own storage infrastructure distributed across datacenters throughout Switzerland and Germany. This infrastructure, built on cutting-edge technologies, is doubling every year and requires 24/7 operation.

You will join our infrastructure team and take responsibility for all of the team’s operations management activities. You will ensure that all operational activities, incidents response, and change requests are tracked and carried out in a timely and reliable way. You will work closely with all Proton infrastructure and backend engineering teams.


  • Ensure the high availability of infrastructure production systems
  • Organize and manage the on-call incident response team
  • Develop and maintain tools and processes for infra operation
  • Facilitate team coordination for incident responses and large changes
  • Lead post-mortem analysis meetings and ensure follow-up
  • Contribute to continuous improvement of the monitoring and alerting systems
  • Create, validate, and maintain documentation for the global infrastructure knowledge base

Job requirements

  • 5+ years of successful management experience in an IT operations team, preferably in a large-scale environment
  • Previous experience in systems or network engineering
  • Experience with large infrastructure troubleshooting
  • Certification as an IT service manager or project manager would be an asset (e.g. ITIL, PMP, PRINCE2)
  • Our international environment requires English fluency

Bonus points for:

  • Well versed in security and a good understanding of security best practices
  • Ability to keep up in an extremely fast-paced environment
  • Strong communication and interpersonal skills
  • Fluency in French or German
  • Master’s degree in a relevant field of study and/or scientific background

Why work at Proton?

  • We work on interesting, challenging problems every day. There is never a dull moment.
  • Our startup culture means everyone’s opinion matters. You can have a significant impact.
  • Our rapid growth means there are many opportunities for advancement.
  • The chance to do something meaningful. ProtonMail protects dissidents, journalists, and activists. Our work saves lives.
  • Be part of something bigger. Millions of people and businesses around the world have embraced our idea of an Internet where privacy and security are the default. Join the privacy revolution that is changing the world.

ProtonMail uses the Recruitee recruitment platform for a more effective hiring process and a better candidate experience. Your data will always be kept confidential and is not shared with any third parties. Keep in mind that you will receive emails from the email address or other addresses on the domain.