Inbound Success Coach

Job description

For those up to the challenge, ProtonMail provides an intense and exciting atmosphere as one of the highest profile and fastest growing tech startups in the Privacy space. We were founded by Harvard, MIT, and Stanford grads and continue to employee some of the smartest people in the world. We provide email and VPN services to tens of millions of individuals and businesses all over the globe. If you are looking for a position with tremendous growth opportunity, we are looking for bright and highly motivated problem solvers to join our team.

ProtonMail has employees located in San Francisco , Clearwater (Tampa Bay), Geneva, Vilnius, Skopje, Prague, Zurich, and also remote around the world.


  • Responsibilities are threefold:
  1. Lead Categorization: Answer email and chat inbound lead requests and organize them into different categories based on lead size or potential
  2. Lead Conversion: Determine needs of the smaller qualified leads, propose appropriate solutions, and facilitate signup
  3. Lead Qualification and Handoff: Qualify larger leads and schedule sales calls (to be run by another member of our sales team)
  • This is an inside sales position that doesn’t require any travel
  • The primary communication channel with leads is email and live chat; phone calls may be required ~5% of the time
  • Position reports to the Inbound Sales Supervisor, B2B
  • Remote work / work from home possible        

Why work at ProtonMail?

  • Startup culture where everyone’s opinion matters and can have a significant impact
  • We work on interesting, challenging problems. Each day you will face a new issue, and there is never a dull moment
  • Our rapid growth means there are many opportunities for advancement
  • Do something meaningful. ProtonMail protects dissidents, journalists, and activists. Our work saves lives.
  • Be part of something bigger. Millions of people and businesses around the world have embraced our idea of an Internet where privacy and security are the default. Join the privacy revolution that is changing the world


  • 1+ year experience in business development, customer success/support, sales development or sales 
  • Excellent written English
  • Affinity with technology solutions
  • Willingness to learn
  • Curiosity
  • Customer-centric mindset
  • Results-driven personality

ProtonMail is using Recruitee recruitment platform for more effective hiring and better candidate experience. Your data will be kept confidential and not shared with any third parties.

Keep in mind that you will receive emails from email or other addresses on the domain.