Inbound Success Coach

Job description

For those up to the challenge, working at ProtonMail provides an exciting atmosphere, and makes you a part of one of Europe's highest-profile startups. Together, ProtonMail and ProtonVPN have millions of users, and we are growing rapidly. We're looking for bright, highly motivated problem solvers to join our team of experts. Proton has offices in Geneva, San Francisco, Vilnius, Skopje, Prague, Zurich, or employees working remotely around the world.

Our B2B team is looking for a results-driven Inbound Success Coach (ISC) to provide leads the most immediate and high-quality first interaction with ProtonMail. This is an exciting opportunity for someone with 1+ year of experience in a customer-facing role to contribute to the rapid growth of our software-as-a-service (SaaS) company. This positions directly reports to the Inbound Sales Supervisor, B2B

What you will do:

  • Lead Categorization: Answer to email and chat inbound leads and organize them into different categories based on lead size or potential
  • Lead Conversion: Determine needs of the smaller qualified leads, propose appropriate solutions, and facilitate signup
  • Lead Qualification and Hand-of: Qualify larger leads and schedule sales calls (to be run by another member of our sales team
  • This is an inside sales position that doesn’t require any travel
  • The primary communication channel with leads is email and live chat;phone calls may be required ~5% of the time 
  • Position reports to the Inbound Sales Supervisor, B2B
  • Remote work / work from home possible

Why work at ProtonMail?

  • Startup culture where everyone’s opinion matters and can have a significant impact
  • We work on interesting, challenging problems. Each day you will face a new issue, and there is never a dull moment
  • Our rapid growth means there are many opportunities for advancement
  • Do something meaningful. ProtonMail protects dissidents, journalists, and activists. Our work saves lives.
  • Be part of something bigger. Millions of people and businesses around the world have embraced our idea of an Internet where privacy and security are the default. Join the privacy revolution that is changing the world


  • 1+ year   experience   in   business   development,   sales   development   orsales
  • Excellent written English 
  • Affinity with technology solutions
  • Willingness to learn 
  • Curiosity
  • Customer-centric mindset
  • Results-driven personality

ProtonMail is using Recruitee recruitment platform for more effective hiring and better candidate experience. Your data will be kept confidential and not shared with any third parties.

Keep in mind that you will receive emails from email or other addresses on the domain.