Head of Social Media

Job description

Our Company:

At Proton, we envision an internet where privacy is the default, and we’re building ways to help all people secure their digital lives and take control of their data. ProtonMail was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). And since its inception, the company has grown at a fast pace and today has over 40 million users.

Our principal product, ProtonMail, is the world’s largest secure email service. Our second product, ProtonVPN, is one of the world’s most popular VPN services. Our vision is to build an internet platform for the protection of digital rights, and we are also developing additional products, including ProtonCalendar, ProtonDrive, and more to come.

Proton users include leaders of the Hong Kong protest movement, New York Times journalists, some of the world’s largest corporations, and millions of ordinary citizens from over 180 countries. Our team is diverse and dynamic, representing over 30 different nationalities, with offices in Geneva, Zurich, Prague, Vilnius, Skopje, and Taipei. We're also considering future potential office locations such as London and Barcelona.

About the position:

As Head of Social Media you will play an instrumental role in defining our social & community strategy and execution roadmap globally. You’ll be our advocate, raising the profile of the company and brand amongst all stakeholders and will work in collaboration with the PR and wider marketing team to drive the growth for the company.

If you’re a self starter & results-driven marketer, and you thrive in a fast-paced environment, this is a great opportunity to play a pivotal role in a fast-growing company. You will have a concrete impact on the future of the business as a whole.

What you’ll be doing:

Strategy & Vision: Setup the social media vision, strategy & framework globally and communicate a unified narrative across the world using social media & other comms channels to drive brand engagement and love.

Execution: Creation and sign-off of all execution elements across respective channels e.g. Twitter, Reddit, LinkedIn. Fully integrate with the goals and needs of the business, understanding where social can/will play a role and run, develop and execute global campaigns.

Measurement: Understand and use social media reporting and analytics tools to ensure our strategic approach to communication remains targeted and effective. Ensure market best practices are followed on reporting and measurement to drive commercial impact.

Community Management: Oversee community management & outreach efforts for NGOs, activists, opinion leaders and influencers.

Leadership: Build, lead and nurture a growing team of high performing community managers and campaign specialists through coaching and capacity-building.

Job requirements

What Skills you will need

  • 7+ years overall experience with at least 4 years in Social Media or content marketing and managing platforms/ brands globally

  • Substantial experience in an in house social setup or agency environment working with tech-brands. Proven thought leadership within the social

  • Full understanding of all social metrics and their role within wider campaign success. Able to analyse and recommend based on any data points in a digestible way to senior leadership

  • A good understanding of cultural, technological and market trends to inform content and creative development. Experience setting up and managing social media CRM platforms

  • Passionate, creative thinker and energetic presenter and storyteller.

  • Proven experience building and leading teams, including experience directly managing teams.

Why should you join Proton?

  • We work on interesting, challenging problems every day. There is never a dull moment.
  • Our startup culture means everyone’s opinion matters. You can have a significant impact.
  • Our rapid growth means there are many opportunities for advancement.
  • The chance to do something meaningful. Proton products protect dissidents, journalists, and activists. Our work saves lives.
  • Be part of something bigger. Millions of people and businesses around the world have embraced our idea of an Internet where privacy and security are the default. Join the privacy revolution that is changing the world.

    ProtonMail uses the Recruitee recruitment platform for more effective hiring process and a better candidate experience. Your data will always be kept confidential and is not shared with any third parties. Keep in mind that you will receive emails from the email address careers@protonmail.recruitee.com or other addresses on the protonmail.recruitee.com domain.