Hardware & Data Center Team Lead

Job description

Our company

At Proton, we envision an internet where privacy is the default, and we’re building ways to help all people secure their digital lives and take control of their data.ProtonMail was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). And since its inception, the company has grown at a fast pace and today has over 40 million users. 

Our principal product, ProtonMail, is the world’s largest secure email service. Our second product, ProtonVPN, is one of the world’s most popular VPN services. Our vision is to build an internet platform for the protection of digital rights, and we are also developing additional products, including ProtonCalendar, ProtonDrive, and more to come.Proton users include leaders of the Hong Kong protest movement, New York Times journalists, some of the world’s largest corporations, and millions of ordinary citizens from over 180 countries. Our team is diverse and dynamic, representing over 30 different nationalities, with offices in Geneva, Zurich, Prague, Vilnius, Skopje, and Taipei.

About the position

We operate our own infrastructure distributed across data centers throughout Switzerland and Germany. This infrastructure, built primarily on open source technology, is doubling every year and requires 24/7 operation.

As a member of the Infrastructure Team, you will be responsible for managing all infrastructure operations. You will ensure that all operational activities, incident responses, and change requests are tracked and carried out reliably and on schedule. You will take the lead on developing and maintaining hardware and on-site operations expertise. You will work closely with the Proton infrastructure and backend engineering teams, and your work will support all of Proton’s products and services.

What you will do:

  • Lead the Infrastructure Team and ensure fruitful collaboration between the infra group and external partners
  • Manage data center support, operations, and development
  • Organize and manage Data center on-site or remote activities
  • Support network hardware operations
  • Carry out server hardware management and operations
  • Build technical expertise for server hardware procurement
  • Develop and maintain necessary tools and processes
  • Create, validate, and maintain documentation for the infrastructure knowledge base

Job requirements

  • 5+ years of experience in data center or system administration management role
  • Proven experience as a system or data center engineer
  • Experience managing relations with external partners (hardware vendors, data centers, etc.)
  • Experience working in a large-scale environment
  • Strong knowledge of server hardware architecture and troubleshooting
  • Enjoy working across teams in an interdisciplinary manner
  • Our international environment requires English fluency

     Knowledge in the following areas is considered a plus:

    • Certification in data center management, IT service management, or project management
    • Well-versed in security and with a good understanding of security best practices
    • Ability to keep up in an extremely fast-paced environment
    • Fluent in French or German
    • Master’s degree in a relevant field of study and/or scientific background

    Why you should join Proton:

    • We work on interesting, challenging problems every day. There is never a dull moment.
    • Our startup culture means everyone’s opinion matters. You can have a significant impact.
    • Our rapid growth means there are many opportunities for advancement.
    • The chance to do something meaningful. Proton products protect dissidents, journalists, and activists. Our work saves lives.
    • Be part of something bigger. Millions of people and businesses around the world have embraced our idea of an Internet where privacy and security are the default. Join the privacy revolution that is changing the world.

    ProtonMail is using Recruitee recruitment platform for more effective hiring and better candidate experience. Your data will be kept confidential and not shared with any third parties.

    Keep in mind that you will receive emails from careers@protonmail.recruitee.com email or other addresses on the protonmail.recruitee.com domain.