Customer Support Specialist

Job description

Our company

At Proton Technologies AG, we envision an internet where privacy is the default, and we’re building ways to help all people secure their digital lives and take control of their data.

Proton Technologies AG was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). And since its inception, the company has grown at a fast pace and today has over 40 million users. Our principal product, ProtonMail, is the world’s largest secure email service. Our second product, ProtonVPN, is one of the world’s most popular VPN services. Our vision is to build an internet platform for the protection of digital rights, and we are also developing additional products, including ProtonCalendar, ProtonDrive, and more to come.

Our users include leaders of the Hong Kong protest movement, New York Times journalists, some of the world’s largest corporations, and millions of ordinary citizens from over 180 countries. Our team is diverse and dynamic, representing over 30 different nationalities, with offices in Geneva, Zurich, Prague, Vilnius, Skopje, and Taipei. We're also considering future potential office locations such as London and Barcelona.


About the position:

We are looking for enthusiastic tech-savvy individuals to join our Customer Support team in our offices in Skopje and Taipei. As a Customer Support Specialist for ProtonMail or ProtonVPN, you’ll be in charge of resolving our customers' technical support questions related to our products. 


What will you do:

  • Interact directly with ProtonMail and ProtonVPN customers to answer questions regarding our services
  • Help resolve technical support inquiries from customers and maintain the high levels of customer support and satisfaction we are known for
  • Extensive troubleshooting in order to detect the cause of the issue
  • Collaborate closely with our developers to improve Proton products based on customer feedback
  • Helping to test the web and mobile applications on a regular basis to ensure that only a high-quality product is released to our customers

Job requirements

  • Excellent communication in English (especially in written form)
  • Experience in Customer Support is a big plus
  • You're a problem solver with a positive attitude
  • You enjoy working in a highly dynamic environment
  • Experience with QA testing is a plus
  • You're tech-savvy. Degree in Information Technology is a big plus
  • You care about digital privacy and you want to make a difference

Bonus points for VPN Customer Support:

  • Good troubleshooting skills
  • Familiarity with the VPN (Virtual Private Network) sphere is a plus


Why work at Proton:

  • We work on interesting, challenging problems every day. There is never a dull moment.
  • Our startup culture means everyone’s opinion matters. You can have a significant impact.
  • Our rapid growth means there are many opportunities for advancement.
  • The chance to do something meaningful. Proton products protect dissidents, journalists, and activists. Our work saves lives.
  • Be part of something bigger. Millions of people and businesses around the world have embraced our idea of an Internet where privacy and security are the default. Join the privacy revolution that is changing the world.

ProtonMail uses the Recruitee recruitment platform for more effective hiring process and a better candidate experience. Your data will always be kept confidential and is not shared with any third parties. Keep in mind that you will receive emails from the email address careers@protonmail.recruitee.com or other addresses on the protonmail.recruitee.com domain.