Customer Support

Job description

ProtonMail is a fast-growing technology company with more than 140 employees in offices in Skopje, San Francisco, Geneva, Zurich, Prague and Vilnius. We provide secure email services to millions of customers in over 150 countries. Our customers range from journalists and activists, to small and medium businesses, large government entities and people who care about they own privacy. In addition, we operate ProtonVPN, one of the best free VPN services, and we are rapidly expanding into other Internet services. 



We are growing fast and we adding a new office location in Taipei. You will be joining a highly talented and fast-paced Customer Support team with a big impact on our global 24/7 operations.


What will you do

  • Interact directly with ProtonMail customers to answer questions 

  • Help resolve technical support inquiries from customers and maintain the high levels of 
customer support and satisfaction we are known for 

  • Collaborate closely with our developers to improve ProtonMail based on customer feedback 

  • Helping to test the web and mobile applications on a regular basis to ensure that only a high-quality 
product is released to our customers 


Why work at ProtonMail

  • The opportunity to have a big impact in an international company and the opportunity for rapid growth

  • Your work will have a direct and visible impact on the development of the company 

  • Your work will directly impact millions of people worldwide 

  • Informal culture with an emphasis on self-management
  • A friendly and casual office environment
  • ProtonMail operates as a strict meritocracy and we offer competitive salaries which grow according to your performance.

Requirements

  • Excellent communication in English (especially in written form)
  • Experience in Customer Support is a big plus
  • You're problem solver with a positive attitude
  • You enjoy working in highly dynamic environment
  • Experience with QA testing is a plus
  • You're tech-savvy. Degree in Information Technology is a big plus
  • You care about digital privacy and you want to make a difference


Do something meaningful. We are challenging giants such as Google, Yahoo, and Microsoft and transforming the way private data is treated online. Our products are used on a daily basis to protect the lives of journalists, dissidents, and activists around the world. We are a company with a social impact.