Customer Support

Job description

ProtonMail was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). The principal goal of the company is to defend human rights and democracy through building software that is essential for digital freedom. Since its inception, the company has grown at a fast pace and today has over 32 million users

Our principal product, ProtonMail, is the world’s largest secure email service. Our second product, ProtonVPN, is one of the world’s most popular VPN services. Our vision is to build an Internet platform for the protection of digital rights, and we are also developing additional products such as ProtonCalendar, ProtonDrive, and much more. Proton users include leaders of the Hong Kong protest movement, New York Times journalists, some of the world’s largest corporations, and millions of ordinary citizens from over 180 countries.
Our team is diverse and dynamic, representing over 30 different nationalities, with offices in Geneva, Zurich, Prague, Vilnius, Skopje, San Francisco, and Taipei.




We are growing fast and we adding a new office location in Taipei. You will be joining a highly talented and fast-paced Customer Support team with a big impact on our global 24/7 operations.


What will you do:

  • Interact directly with Proton customers to answer questions
  • Help resolve technical support inquiries from customers and maintain the high levels of customer support and satisfaction we are known for
  • Collaborate closely with our developers to improve Proton products based on customer feedback
  • Helping to test the web and mobile applications on a regular basis to ensure that only a high-quality product is released to our customers

Job requirements

  • Excellent communication in English (especially in written form)
  • Experience in Customer Support is a big plus
  • You're problem solver with a positive attitude
  • You enjoy working in highly dynamic environment
  • Experience with QA testing is a plus
  • You're tech-savvy. Degree in Information Technology is a big plus
  • You care about digital privacy and you want to make a difference

Why work at Proton:

  • We work on interesting, challenging problems every day. There is never a dull moment.
  • Our startup culture means everyone’s opinion matters. You can have a significant impact.
  • Our rapid growth means there are many opportunities for advancement.
  • The chance to do something meaningful. Proton products protect dissidents, journalists, and activists. Our work saves lives.
  • Be part of something bigger. Millions of people and businesses around the world have embraced our idea of an Internet where privacy and security are the default. Join the privacy revolution that is changing the world.

Proton is using Recruitee recruitment platform for more effective hiring and better candidate experience. Your data will be kept confidential and not shared with any third parties. Keep in mind that you will receive emails from the email address careers@protonmail.recruitee.com or other addresses on the protonmail.recruitee.com domain.